After several users reported failures in the Yape and BCP applications since the early hours of Tuesday, July 30, Banco de Crédito del Perú issued a statement on its social networks to inform that they are “experiencing problems” in their digital channels.
In addition, BCP assures that its branches nationwide are operating normally, as are its ATMs.
Although the bank has not indicated an exact time when the service will be restored, it assures that it will keep users informed when this happens, as it is still solving the problems “as soon as possible.”
“Dear customers,
We inform you that we are experiencing problems with our digital channels (Mobile Banking, Internet Banking, Yape and Telecrédito) and credit cards (except iO).
It is important to note that our branches nationwide are functioning, with limited capacity, as are our debit cards. Likewise, our ATMs are operating normally.
Our teams are working to resolve these issues as quickly as possible and we will keep you informed when the channels are restored.
We apologize for the inconvenience caused“, reads the statement published on the BCP’s various social networks.
Users report that they cannot access Yape and the BCP application
This Tuesday, July 30, the BCP system has presented failures nationwide, causing inconveniences to its users. Since early hours, several people have reported problems when accessing Yape and the application, which is why they cannot perform any operations.
On the other hand, BCP suspended its customer service in several locations due to a possible system failure, but has not yet announced a date for the resumption of service.
