This Friday, July 19, the world woke up to a computer failure that paralyzed him in airport matters. In the case of Colombia, the Civil Aeronautics, the air authority in charge of coordinating the operation in the country, assured that they are monitoring the situation to analyze its impact, and in the case of El Dorado Airport in Bogotá, they mentioned that flight delays could occur.
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The @AerocivilCol is closely monitoring the impact on some operating systems globally and its implications on the national air transport system.
We recommend that passengers contact their airlines to anticipate possible changes to their itineraries.
— Civil Aeronautics of Colombia (@AerocivilCol) July 19, 2024
From the evaluation, the Civil Aeronautics pointed out that although failures are occurring throughout the world, in the case of Colombia, the actions and management of the situation have led to the fact that at around 8 in the morning, the air operation is handled in the usual manner. This was reported on his X account.
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#Update | Air traffic control in Colombia has not been affected by the reported global situation. Air operations continue normally and without interruptions.
— Civil Aeronautics of Colombia (@AerocivilCol) July 19, 2024
However, El Dorado International Airport added, in its X account, that this situation would be affecting the check-in process of some airlines at El Dorado Airport, which could be causing delays.
“At El Dorado we have activated contingency plans to minimize any impact, and we are providing assistance to passengers. It is recommended to stay in touch with the airline for the latest information on flights, as cancellations and delays may occur,” recognizes the thread.
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Due to a global computer failure affecting systems around the world, the check-in process for some airlines at El Dorado Airport may experience delays.
— El Dorado Airport (@BOG_ELDORADO) July 19, 2024
El Dorado airport
Courtesy
What do the airlines say?
For its part, Latam Airlines assured that in its case the operation has not been affected by the massive disruption of the systems, however it recommends that users remain alert and informed about the status of their flight.
“Grupo Latam informs that, up to this moment, the operation has not been impacted by the massive affectation of the systems associated with Microsoft worldwide. Likewise, it recommends its passengers to check the status of the flights as a precautionary measure at www.latamairlines.com/cl/es/mis-viajes. We regret the inconvenience that this situation, beyond its responsibility, could cause to its passengers,” they concluded in the statement.
So far, no other airlines have commented on the matter.
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El Dorado airport.
TIME
Why is the fault occurring?
In a statement, US technology giant Microsoft said it was taking “steps” to resolve the situation.
“Our services continue to see steady improvements as we continue to take mitigation measures”the company wrote on the social network X. It is not clear whether the problems mentioned by Microsoft are related to the computer failures reported globally.
A computer systems expert at Australia’s University of Melbourne, Toby Murray, said there were indications that the problem was related to a security tool called CrowdStrike Falcon.
“CrowdStrike is a global cybersecurity and threat intelligence company,” he explained.
“Falcon is what is known as a detection and response platform (…), which monitors the computers on which it is installed to detect intrusions. [es decir, hackeos] and respond”, continuous.
Paula Galeano Balaguera
Portfolio Journalist
