From $320,000 it does not go down, more or less in that value that according to several travelers are charging in some airports, they have already pointed out to several airlines.
Colombian News.
There have been several complaints from travelers who are getting to know each other through social networks, in these they indicate “excessive charges” to travelers for hand luggage .
One of these episodes became known through a video in which users denounced how they would have charged them between $320,000 for each suitcasesmall.
However, the strange thing about the situation is that they assure that “They didn’t give you an invoice”.
Quickly analyzing the situation, the complainants come to the conclusion that “That’s their own business”.
Later in the footage, it is possible to see that there is another value, this one, for an apparently small suitcase.
The collection was not even better, since it assures that they charged him $365,000 “for such a small suitcase.
The second case says that this “it is a lack of respect”because he was already paying for “shared luggage”.
In this case, the traveler was apparently going to Panama and complained from the Alfonso Bonilla Aragón airport.
“This airline seems usury”ended one of the complainants.
Travelers reported $320 and $365 thousand charged for carrying luggage on the flight, indignantly they say “they did not give an invoice.” @sicsuper @AerocivilCol @manuelFTrochez @wingo #wingo #passengers #trips #airport #YourComplaint pic.twitter.com/aYTbhVEU7c
— TUBARCO (@tubarconews) April 1, 2023
Who answers?
Given this chaos, a direct pronouncement from the Alfonso Bonilla Aragón airport is unknown, from where they say the situation occurred, likewise, there is no response from Wingo either, referring to the accusations.
Generally, the person who should follow up on this situation is the Superintendence of Transport, even in Cali there is the Office of Consumer Protection, of the Secretary of Security and Justice in Cali.
Said dependency in the last week has resolved make available a support service for claims to travelers affected by the closure of Ultra Air in the city.
More similar complaints against Avianca:
Hello Maria. Now travelers pay only for what they want and need. Keep in mind that the price of luggage varies depending on the purchase channel, route and date chosen. We recommend our passengers to do it on the website, here you can learn more: https://t.co/rU0rCgUSDi.
— Avianca Listen (@AviancaEscucha) April 1, 2023
