From $320,000 it does not go down, more or less in that value that according to several passengers are charging in some airports, they have already indicated to several airlines.
Colombian News.
There have been several complaints that are being made known through social networks, in which they indicate “excessive charges” to travelers for hand luggage.
One of these episodes became known through a video in which users denounce how they would have been charged between $320,000 for each small suitcase.
However, the strange thing about the situation is that they assure that “they did not give him an invoice.”
Quickly analyzing the situation, the complainants come to the conclusion that “this is their own business.”
Later in the footage, it is possible to see that there is another value, this one, for an apparently small suitcase.
The collection was not even better, since he assures that they charged him $365,000, “for such a small suitcase.
The second case says that this “is disrespectful”, since he was already paying for “shared luggage”.
In this case, the traveler was apparently going to Panama and complained from the Alfonso Bonilla Aragón airport.
“This airline seems usury,” concluded one of the complainants.
Travelers reported $320 and $365 thousand charged for carrying luggage on the flight, indignantly they say “they did not give an invoice.” @sicsuper @AerocivilCol @manuelFTrochez @wingo #wingo #passengers #trips #airport #YourComplaint pic.twitter.com/aYTbhVEU7c
— TUBARCO (@tubarconews) April 1, 2023
Who answers?
Given this chaos, a direct statement from the Alfonso Bonilla Aragón airport is unknown, from where they say the situation occurred, likewise, there is no response from Wingo, referring to the accusations.
Generally, the person who should follow up on this situation is the Superintendence of Transport, even in Cali there is the Office of Consumer Protection, of the Secretary of Security and Justice in Cali.
Said dependency in the last week has resolved make available a support service for claims to travelers affected by the closure of Ultra Air in the city.
More similar complaints against Avianca:
Hello Maria. Now travelers pay only for what they want and need. Keep in mind that the price of luggage varies depending on the purchase channel, route and date chosen. We recommend our passengers to do it on the website, here you can learn more: https://t.co/rU0rCgUSDi.
— Avianca Listen (@AviancaEscucha) April 1, 2023
