The company Naturgy, which has had 10 consecutive days with problems in the electronic collection service, including online banking, reported this Sunday that digital collection systems are now available to customers.
Through a statement, they announced that for customers, whose invoice expired during the period of the incident in the collection system (from January 28 to February 6, 2022), they have extended the payment date until February 18. February 2022, with the respective suspension of interest charges for late payment during this same period.
Regarding the activity of electricity supply suspension, it has been extended from March 1, 2022, in order to give time for customers who have been affected by the incident to bring their account up to date, without inconvenience.
However, the virtual office and the client application are still intermittent; which is where damage reports or billing queries can be made.
During the last week, customers could not search for information in the company’s application, nor see invoices or notify of any failure in this way.
They also couldn’t pay the electric bill, through online banking to the Edemet and Edechi distributors.
The inconveniences unleashed criticism on social networks and the media, as it is a company that provides a public and massive service.
Edemet serves 547,347 direct clients in its concession area, which includes the western part of Panama City, the western part of the province of Panama and the provinces of Coclé, Herrera, Los Santos and Veraguas.
Meanwhile, Edechi bills 170,605 clients in Bocas del Toro, Chiriquí and a part of the Ngäbe-Buglé region.
