Due to the number of inconveniences raised by the bad service of vehicle drivers who use digital platforms for taxi hire and transportation of meals and articles, the OmbudsmanPablo Ulloa, reported that he will meet with Eddy Alcántara, director of the National Institute for the Protection of Consumer Rights (Pro Consumer) to analyze incidents and establish a monitoring mechanism.
Despite the fact that the Ombudsman must wait for the regulatory body to make a decision, Ulloa assured Free Daily who are already in communication and hope to be able to meet with the representatives of the companies to guarantee greater safety in the services offered by digital platforms.
Since last week -last seven days of December 2022- Free Daily has published a series of problematic with vehicle drivers for transport services through digital platforms offered, in particular, by companies uber, ordersnow Y DiDito which users have reported theft of belongings, alteration of bills for transfers, robberies and food consumption, among other complaints.
As a result of the publications, new comments were generated about bad experiences with the “driver partners” and “deliverers”. Many of them had already been reported, since March 2021, in Pro Consumerentity that assured is carrying out a lifting to evaluate a mechanism for the purpose of establishing legal liability.
registered companies
In the country there are several technology companies that are dedicated to offering facilities to improve the dynamics of company and business services. Three of them have the largest number of drivers and users. Its usage policies allow both users to access another platform, if required.
Pro Consumer assured this medium that the representation of digital companies were their lawyers attorneys in the country, which made it difficult to reach an approach to analyze the recurrence complaints about bad driver service.
So much uber What ordersnow indicated that they are duly registered before the regulatory and collection entities of the country, with physical offices and representation team for customer service.
“uber has a support entity duly constituted and, like any other company in the country, it is duly registered with the General Directorate of Internal Taxes and complies with the payment of income tax and the Tax on the Transfer of Industrialized Goods and Services (ITBIS)”, the team specified. of communications uber.
When asked if the service company by platform is registered, ordersnow replied that they are “constituted and duly supervised” in the country.
as long as DiDi Y DiDi Food for the Dominican Republic reported that, as technological applications, they comply with the normative applicable in the country to be able to act as intermediaries in the dynamics of buying and selling products and services. The applications “are currently available for use digitally in compliance with the applicable regulations,” he specified.
