In the face of delays, cancellations and the loss of the cat Tito, they demand an improvement action plan from BoA

After the viral complaint about the loss of the kitten ‘Tito’ by Boliviana de Aviación (BoA) on the route between Tarija and Santa Cruz, and that the feline became a trending topic (topic of the moment), the Minister of Works himself Public, Édgar Montaño, and the Authority for the Regulation and Supervision of Telecommunications and Transport (ATT), have the issue under scrutiny. This Wednesday, the latter instructed BoA present plans and actions that they will adopt to optimize the provision of their service within a period of five days.

They have not been good days for the flag airline, because it has also rained the complaints about delayed flightswhen we are at the end of the year holidays and the flow of travelers intensifies.

“Considering the high travel season at the end of the year and evidencing a significant rate of delays and cancellations during this period, the ATT has notified BoA so that within five days they establish an improvement action plan to immediately strengthen the provision of their services. We are going to exercise a control to see the effectiveness of your plan, verifying that the operator complies with a valid percentage in punctuality”, announced the Executive Director of the regulatory entity, Néstor Ríos.

The Bolivian air sector is highly regulated; Regarding delays and cancellations, there is Ministerial Resolution 30/2017 and the “Itinerary Compliance Control Regulation” approved by the ATT. To date, the Regulatory Entity issued a total of 51 sanctioning resolutions for the three national operators Ecojet, BoA and Amaszonas.

In this sense, Ríos emphasized: “There is not a single cancellation or delay in national territory that the ATT does not consider for the purposes of this sanctioning procedure. We are committed not only to exercise control and supervision, but also to adopt measures so that flight delays and cancellations are reduced and an effective public service is provided.

The regulations establish that on a quarterly basis, air operators must report cancellations and delays greater than 30 minutes; In case of evidencing non-compliance with the norm, the Authority initiates processes sanctioners, whose economic fines amount to 30,000 UFVs (approximately Bs 72,000).

Finally, the Executive Director explained that the ATT also exercises control over timely information to the user, bad attention, access to services and other conditions of air transport.

In the event that users are affected, they can request assistance from the ATT Service Supervisors who are in the main airports of the country, or contact the Authority through virtual channels for 24-hour service: chATTbot 715 -33208, the free line 800-10-6000 and the page www.mireclamo.bo.

stray feline

Regarding the case of the lost pet at the Oriel Lea Plaza de Tarija Airport, Ríos indicated that the ATT initiated immediate actions, requesting information through an official note to BoA, in case of evidence of non-compliance with the regulations by BoA, a pecuniary penalty will be imposed that can amount up to Bs 72,000.

“Contact was made with the passenger in order to advise her and enable the presentation of the corresponding claim against BoA for the loss of the pet. At the same time, an ex officio investigation has been initiated against the airline, for the initiation of a sanction process for non-compliance with the protocols and for lack of adequate and timely information to the passenger, during the execution of the provision of the transport service, “he said. Executive Director.