The postal delivery industry underwent an important transformation from the Covid-19 pandemic, when the confinements forced a change in work and consumption habits, and this caused sales through e-commerce to skyrocket and the sector did not stop its growth in the last two years.
The postal activity has an official post office, 111 private, 55 couriers and 26 couriers, which employ around 40,000 people, carry out some 850 million shipments a year, and in 2022 they will bill around $170,000 million.
“The telepostal business is in a moment of very important transformation. The future scenario is very hopeful for our industry and for this reason we are making many changes in the Argentine Postal Service in order to capitalize on the opportunity,” the president of the state company, Vanesa Piescirovski, told Télam..
He stressed that “this transformation covers all aspects, from cultural and logistical changes to structural changes in plants and branches”, and stressed that “In less than 10 years, we went from distributing 2 to 25 million packages“.
“Our projections indicate that in 2023 the number will rise to 35 million; in 2024 to 44 million; and in 2025 to more than 53 million packages,” said Piescirovski.
The official remarked that the postal activity is “an industry that does not stop growing”noting that “online sales shot up exponentially, but not only because of the increase in e-commerce platforms, but also because of the transactions that are generated through social networks.”
“For the latter, for example, we created a service called Mi Correo, which allows sellers to self-manage their shipments and is a real success for our users and customers because it makes logistics easier for them,” Piescirovski said.
“For the latter, for example, we created a service called Mi Correo, which allows sellers to self-manage their shipments and is a real success for our users and customers because it makes logistics easier for them”Vanessa Piescirovski
In the same line, the President of the Association of Mail Companies of Argentina (AECA), Carlos Cirimelo, told Télam that “the importance of the sector in society was reaffirmedsince consumption habits were consolidated in the post-pandemic”, and assured that the post offices are the ones that managed to “give a logistical response on a scale using organized and professional postal structures”.
He also highlighted that “the sector has been going through a process of profound transformation where traditional envelope postal services coexistin which the volume is reduced year by year, and the growth of volumes with higher added value, such as last-mile logistics. thanks to the exponential growth of electronic commerce”.
“For the latter, the post office is a strategic actor since we have experience and a highly developed capillarity to provide support,” said Cirimelo.
For his part, he Commercial director of the Andreani Logistics Group, Walter Santagatti, told Télam that “the balance of 2022 is good”because he pointed out that the company registered “growth in employment, incorporation of new technologies and automation processes, and expansion of the branch network, with an investment of close to US$ 30 million.”
In the same way, the executive director of Ocasa, Santiago Piccolo, indicated that “this year’s balance is positive, even in a macroeconomic framework of contraction, where we have taken the opportunity to order ourselves and see opportunities for the future.”
In the same way, the executive director of Ocasa, Santiago Piccolo, indicated that “this year’s balance is positive, even in a macroeconomic framework of contraction, where we have taken the opportunity to order ourselves and see opportunities for the future
For the president of Urbano Express, Marcelo Wirth, “2022 was a year marked by the economy”, and considered that “although the first semester continued with the growth of parcel volumes from the previous year, as of August the same had a strong contraction accompanied by the fall in consumption”.
The operating director of OCA Log, Antonio Cao, also pointed out that “2022 was an extremely complex year in a context of high inflation, where economic variables change weekly.”
“At OCA we continue to maintain a level of services even with volume drops, which is not immediately offset by the increase in volume in the parcel business,” Cao said.
However, he assured that the company made “a significant increase in investments this year, aiming at the reconversion within the logistics industry, and to further improve our capacity and grow in a business model more adapted to electronic commerce”.
Along the same lines, the president of Blue Mail, Franciso Mamone, maintained that “this year in particular and with a very complex market context where new players appear who join informally, it was very difficult to retain and maintain customer loyalty.” .
“We carried out a strong marketing campaign to be able to show the general reach that our company has and where we managed to position ourselves in new markets, not only as a provider of postal services but also as a company for logistics operations, merchandise dispatch and electronic commerce” Mamone said.
