The Supervisory Agency for Private Investment in Telecommunications (Osiptel) asked the Congress of the Republic for laws that prohibit the sale of mobile chips on public roads and raise the ceiling to severely penalize the operating companies, given the risks that recording their data on the street represents for the safety of Peruvians.
In the eighth ordinary session of the Consumer Defense Commission, the executive president of the regulatory body, Rafael Muente, assured that the sale of chips on public roads implies serious risks for users regarding the improper use of their personal information at the time of purchase. register your fingerprint.
“It is like giving the DNI to a stranger, without any capacity of Osiptel to be able to control the digital tools with which people’s fingerprints are collected“said the executive.
He also indicated that despite this, the companies have denounced Osiptel before Indecopi for the ban on the sale of chips on the streets, alleging that it is a bureaucratic barrier that goes against their free enterprise rights. He even specified that the regulatory body has been notified of the amparo claim filed by the operating companies (Telefónica, Entel and Bitel) to declare inapplicable the non-contracting or sale of mobile telephony services in unauthorized places.
“We request support for Congress to give us a hand by prohibiting by law the sale of ambulatory chips and establishing greater sanctions”, commented Muente, who also reiterated that Osiptel has the lowest penalty limit among all regulators.
In addition, it reported that 408,982 cases of inconsistencies have been detected in the register of subscribers of the operating companies.
Actions and applications for users
Muente also commented that between January and June of this year, users carried out more than 24.9 million procedures and inquiries through the mobile and web applications that the operating companies implemented by order of the regulatory entity.
“The operating companies were forced to develop self-management applications so that subscribers can carry out a series of procedures through their cell phones, without having to make calls or spend hours and hours without being answered. As part of this imposition, the companies campaigned through the media so that users are aware of this measure.”, indicated the executive president of Osiptel.
The executive pointed out that through these applications, users can submit claims, complaints and appeals, and follow up on procedures regarding migration of their rate plan, cancellation of services or temporary suspension thereof. They also request a change of number and address, detailed billing; contract and terminate additional services.
