The complaints from electricity users They have increased in recent months and also reach high numbers of money returns.
In this semester, Protecom has ordered the electricity distribution companies (Edes) to credit users with RD$19.5 million for complaints received that were declared admissible, this figure is much higher than previous years, since in the 12 months of 2021 it was credited RD$19.2 million.
From January to June of this year, 16,721 complaints have been received at the Electricity Consumer Protection Office (Protecom), 59.5% of these were declared admissible (9,951). These correspond to claims such as irregularities in the service or bills ordered to cancel, of which the user did not make any payment.
In all of 2021, 24,680 complaints were received, 19.2% of these were valid, and in 2020 there were 42,268, 33.8% valid.
In 2022, the largest number of complaints Edeeste received and had to credit RD$34.5 million; it is followed by Edesur with RD$15 million and Edenorte with RD$6 million. and the distributors Lemon Progress credited RD$2.1 million.
Can read: President of the Merchants Federation says they feel cheated by EDES
partial compliance
In the country, there are multiple claims from the society that managed to apply the Electric Pact to review the commitment of the Convention, because it is being applied partially to the detriment of the users because it also contributes to the rise in inflation, which year-on-year exceeds 9% and, removing the exogenous factors of fuels, also exceeds 7% as of June this year.
The rise in prices is closely related to fuel prices because energy and transportation are affected.
Representatives of the Government, businessmen, political parties, unions and others from sectors of civil society appealed for a solution of a service that is essential for development. After several years without being executed, the agreement was signed and has been applied, but this time there are many sectors (political and commercial) that are asking for a review.
The Economic and Social Council (ESC) it was the stage for their discussion, but since it is a law, the Congress of the Republic should return to these points, experts say.
