The electricity distributor Edesur Dominican asked its customers who are not satisfied with the billed electricity service to go to the company so that their cases are reviewed.
Milton morrisongeneral manager of the electricity distributor, said that people who are in this situation can go to one of the offices that is closest to them.
The official expressed himself in those terms during his fifth forum virtual interactive “Edesur Responds”, made yesterday Tuesday.
The forum It is done “to listen to the concerns of customers and give them an immediate response, together with the technical team”, refers to a press release from the company.
Milton morrison listened and dispatched live with customers, and their data was taken by the technical team to channel solutions in less than 48 hours”, the document refers.
billing complaints
The words of morrison they occur when part of the population has denounced that their electricity bills have reflected a large increase.
Likewise, when the energy distributors are in a process of tariff readjustment, due to the dismantling of the electricity subsidy, which was stopped by the President of the Republic, Luis Abinader, due to the population’s complaints about the high cost of living.
During the meeting, morrison He said the company is “an open book” and serving more than 900,000 customers is a daily challenge.
“We apologize for any situation where you as customers do not feel well cared for, we are working to improve service and attention, educating about a new culture in the company, to cause a change in behavior, both in the offices and with the staff. technician,” he said.
The general manager of Edesur Dominican He also explained that, although the company is there to solve the client, and not to give him excuses, situations such as the pandemic, the Russia-Ukraine war, the supply chain, economic factors outside of Edesurthe bureaucracy in the purchasing processes, among others, generated delays in the delivery of some materials.
The forum “Edesur Responde” gathered 2,500 clients of the company Edesur through the Zoom, Instagram and Twitter platforms.
