Sometimes it may seem difficult to get out of debt without resorting to a new loan, but there are different options on the market that make it easier to meet financial commitments without falling into a vicious circle.
“When we are in a process of improving personal finances, it is important to consider that settling debts does not happen overnight, you have to be patient to achieve the final goal,” he explains. Javier Ruiz GalindoCo-Founder and Co-CEO of Debt Curethe credit repair company that in less than 5 minutes offers the possibility of taking the first step to settle debts.
In compliance with helping people who want to settle their debts, to get discounts of up to 70% of their debts, Debt Cure developed a technology that allows users to access the credit repair company’s website and, in such a short time, contract the service that will help them heal their finances.
“In less than 5 minutes they can take the first step to having a life without debt”, he mentions Javier Ruiz Galindo. “All you have to do is go to our website to get your credit report, make a payment plan and hire the credit service. Debt Cure. And in case the client has doubts, he has access to an expert advisor a click away, which links him to a call immediately”.
Ruiz Galindo explains that this technology was developed internally led by Erick Chias, CTO of Debt Cure. The technology came to replace the traditional method of hiring new clients, which consisted of speaking personally with an advisor, exchanging documents and starting with a personalized payment plan, which often created a bottleneck in the process.
“We have been working with this technology for 7 months, and we have been evolving to new versions every week, so we make sure to improve the user experience. This system has led us to reduce the contracting time by 50%, since the start of the process can be carried out any day and at any time”, he details. Javier Ruiz GalindoCo-Founder and Co-CEO Debt Cure.
for the team of Debt Cure It was important for users to be able to use their services when they decided, since they realized that many people could not access their platform during business hours, so they preferred to do so on weekends or after 8:00 pm.
With this technological tool, which today has a lot of activity during non-business hours, the credit repair company has achieved an NPS of 81 so far in 2022, this means that 8 out of 10 clients of Debt Cure recommend the services provided by the company. Ruiz Galindo explains that these results are due to the fact that they have been in charge of listening to the consumer.
For platform advisors there have also been significant benefits. The Co-Founder and Co-CEO of Debt Cure assures that they have saved a lot of time in the task of prospecting potential clients, since they went from being the ones who did the initial review of profiles, to only serving those that the technological tool indicates that they can start a debt settlement process in the business. This is why today 3 times more clients are entered per month.
Finally, Javier Ruiz Galindo mentions that the tool has helped the company reduce costs, which allows them to think about the future of Debt Cure: “This development has made us advance as a company, so much so that we plan to accelerate our growth process in Mexico and Latin America,” concludes the Co-Founder and Co-CEO of the credit repair company.
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