Concern about the quality of the products we purchase, especially online, has increased, and the National Consumer Service (Sernac) has put a magnifying glass on the sale of perfumes. After receiving a hundred complaints related to low-quality fragrances, the agency has identified six key signs to distinguish between an original perfume and a counterfeit one.
Sernac points out that many of the complaints are related to the fixation, fragrance and durability of the products. perfumes acquired. In several cases, consumers have noticed that products do not meet the usual standards of well-known brands. Furthermore, a common problem in online purchases is the refusal of some stores to accept returns under the argument that the product has been opened, something that Sernac considers invalid.
How to identify a pirate perfume?
- The first step is to make sure that the business where you purchase the perfume Be formal and established.
- Verify that it has a physical address or positive references from other buyers.
- In addition, it is recommended to check that the perfumes sold are from recognized brands and not imitations or clones.
- Another important indication is the availability of a tester or sample.
- If the store does not offer this service and you do not previously know the scent of the perfume, it is better to opt for a smaller size to evaluate its fragrance and quality.
- Looking at the condition of the packaging can be revealing: an original product has well-cared for details, such as clear labels and quality packaging.
Your right to return or exchange a perfume
He Sernac It also reminds consumers that they have the right to complain if the perfume purchased does not meet expectations. There are two main ways: the right of withdrawal, which allows you to return the product within the first 10 days of receipt, as long as it is unopened, and the right to warranty, applicable if the perfume is damaged, does not have the contents informed or does not meets the usual quality.
The supplier cannot refuse the warranty on the grounds that the product has been opened, especially if the problems detected are related to its quality. If you are in this situation, you can file a claim on the Consumer Portal with your Password SERNAC or Unique Code, call toll-free 800 700 100, or go to the agency’s offices in your region.
What companies are under investigation?
Among the companies questioned about the quality of the perfumes There are Falabella.com, Ripley online, Mercado Libre and Multimarcas Perfumes, among others. These stores have received multiple complaints about problems with the authenticity of their products and the refusal to recognize guarantees. Sernac has commissioned these companies to clarify how they ensure the quality of the fragrances they market.
